Refund policy

3-Day Return Policy

At Sun~Mun Decors, we take utmost care in packing and dispatching your orders. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return within 3 days of delivery.

Return Conditions

To be eligible for a return:

• The return request must be raised within 3 days of delivery.
• A continuous unboxing/opening video is mandatory for any damage, defect, missing item, or wrong-product claim.
• The video should clearly show the unopened package, shipping label, and the complete opening of the package without cuts or edits.
• The product should be unused and returned in its original packaging, along with all accessories, tags, and other items received with the order.
• Claims without a proper unboxing video may not be accepted.
• Products damaged due to misuse, mishandling, installation, or normal wear and tear are not eligible for return.

How to Raise a Return Request

Please contact us within 3 days of delivery with:

1. Order ID
2. Reason for return
3. Clear photographs of the product and packaging
4. Unboxing/opening video

Our team will review the request and, if approved, provide further instructions for the return.

Refund

Once the returned product is received and inspected, the refund will be processed to the original payment method, subject to approval of the return.

For prepaid orders, the refund will generally be initiated after the returned product passes inspection. For COD orders, any applicable refund will be processed according to the payment details provided by the customer.

Important

Please record a continuous video while opening your package. This helps us verify any damage, missing items, or incorrect products and allows us to resolve your claim quickly.

Sun~Mun Decors reserves the right to reject return requests that do not meet the above conditions.