Stones - Sun Mun Decors

Shipping Policy

At Sun~Mun Decors, we aim to process and deliver your orders safely and on time.

Order Processing

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  Orders are generally processed within 1–3 business days after successful order confirmation.
  
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  Orders placed on Sundays or public holidays may be processed on the next business day.
  
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  Processing time may be longer during festivals, sales, or periods of high order volume.
  

Shipping & Delivery

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  We offer delivery across India.
  
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  Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location.
  
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  Remote or difficult-to-service locations may require additional delivery time.
  
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  Once your order is dispatched, you will receive the available tracking details to track your shipment.
  

Shipping Charges

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  Shipping charges, if applicable, will be displayed at checkout before you place your order.
  
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  Any applicable free-shipping offers will be subject to the terms mentioned on the website.
  

Delayed or Undelivered Orders

Delivery timelines are estimates and may be affected by circumstances beyond our control, including:

• Weather conditions
  
• Festivals and public holidays
  
• Courier/logistics delays
  
• Operational disruptions
  
• Incorrect or incomplete address details
  
• Remote-area delivery restrictions
  

If your order is delayed beyond the expected delivery period, please contact our customer support team with your Order ID.

Incorrect Address

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number. Sun~Mun Decors will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Damaged Package

If the package appears visibly damaged or tampered with at the time of delivery, please take photographs/videos and contact us immediately.

For product damage or incorrect/missing items, please refer to our Return & Refund Policy, including the mandatory unboxing/opening video requirement.

Contact Us

For any shipping-related questions or assistance, please contact Sun~Mun Decors through the contact details provided on our website.